Terms and Conditions

• UK shipping is charged at a flat rate of £4.99.
• Orders over £100 qualify for free UK shipping. 
• We aim to dispatch orders within 3-5 workings days; however, delivery times may vary depending on the courier. 

• We offer worldwide shipping, excluding the European Union. 
• Customers within the European Union can purchase our products via our Etsy shop by searching for TimelessFossilsShop. 
• For all international orders (outside the UK), any customs duties, taxes, or import fees are the responsibility of the customer. 
• We are not responsible for delays caused by customs. 

• Returns are accepted within 14 days of receiving your order. 
• Items must be returned in their original condition. 
• Return postage costs are the responsibility of the customer. 

• If there is a problem with your order, please contact us within the 14-day return period so we can resolve the issue. 
• We aim to provide a fair and reasonable solution in all cases. 

• All items are natural and unique; variations in colour, shape, and texture are to be expected. 
• We reserve the right to update these terms at any time. 

For any enquiries, please contact us at:
admin@timelessfossils.com